We're here to help
Real people, around the clock. Whether you're choosing a plan or already travelling, JARWAY eSIM support has your back, most messages answered within a minute.
Email us
Prefer email? Write to us any time and we'll reply, usually within a few hours.
sales@jarwaytech.comMessage us on WhatsApp for help on the go while you travel.
Chat on WhatsAppWhat we can help with
Before you buy
Coverage, which countries a plan works in, how much data you need, and whether your phone supports eSIM.
Setup & activation
Scanning your QR code, installing the eSIM, and switching it on when you land. It only takes a minute.
Orders & billing
Receipts, resending your QR code, and any questions about a charge or refund on your order.
Already ordered?
Your eSIM and QR code are in your confirmation email, check your spam folder if you can't find it. The help center walks you through installing and activating it.
Visit the help centerFor the fastest help
When you reach out, it speeds things up if you can include:
- • Your order number (from your confirmation email)
- • The email address you used at checkout
- • Your destination and phone model, if it's a coverage or setup question